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Frequently Asked Questions (FAQ)
Orders & Deliveries
Orders are usually processed and shipped the same day. So the order should be at the destination within 2-3 business days.
We currently only ship the products within Germany and the EU. As we expand, we'll announce it here.
Our goal is to be climate-neutral and even CO2-positive in the long term. Until then, we make sure that we work with sustainable logistics partners, such as DHL's climate-neutral GoGreen tariff, which we use to ship the orders.
Furthermore, we are currently working on enabling a cooperation for a CO2 offset for every order. Our goal is that the rainforest is reforested with every order.
The shipping costs depend on the destination. We have provided a detailed list here .
We are always available via our contact form and are happy to help!